Solving problems all over Southeastern Massachusetts since 1976, Jim Dorsey and Son, Inc., is a business with roots. Family-owned and managed, this Taunton-based company offers a wide range of services like air conditioning, heating, indoor air, plumbing, fire sprinkler installation, and bath remodeling.
But that list wasn’t as extensive when Jim Dorsey founded the company over 40 years ago. Like most entrepreneurs, his beginning was small.
“My dad started out of necessity, and before that, he had been doing plumbing part time,” said Jay Dorsey, who took over the business when Jim died in 2013. “He had one station wagon, and was working out of the house, developing a reputation for himself.
Sometimes our needs can become a seed of opportunity and for his dad, it was, Jay explained. Around the 1970s, there was an economic downfall and people began to struggle financially. The economy was victim to stagnation with high unemployment rates, inflation from the expensive costs of oil, and increased government funding for the Vietnam War. In response, to make ends meet, Jim took on his own work.
Early on, Jim was helping people in the area out of his house with not much extra help, and with no permanent office. It took hard work that didn’t go unnoticed by customers. The company now operates out of a large building at 82 Ingell Street.
“In 1985, he couldn’t do it alone, so he came to family. I was working elsewhere at the time, but I had experience with it before. It became Jim Dorsey and Son. When you plan to succeed, you can’t do it all by yourself,” said Jay.
Success is never solitary, and it takes a collective support system and others. When Jim and his son came together, so did the business. It is inevitable to have some challenges throughout the journey, but this business thrives on the foundation of family.
“Meeting all sorts of people is what I enjoy most. Through helping people, especially in emergency work, I get a sense of gratefulness and gratitude,” Jay said. Their services also include seven-day service hot-lines, ten-year warranties on same-day replacements, and more.
Through their story and origin, a business came to life, and more importantly the roots of family and generations grew. Jim Dorsey and Son, Inc., is as much as a family as it is a business.
Jay made it clear that there’s not just one person behind the success and out on the job, it is family. Everyone is involved, connected, entwined, and sincerely rooted.
“It means a lot and everything to me.”